Privacy Policy
Last Updated: July 22, 2026
JIUMU Gear respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how JIUMU Gear, referred to in this Privacy Policy as “JIUMU,” “we,” “us,” or “our,” collects, uses, stores, shares, and protects information when you visit jiumugear.com, contact us, submit an inquiry, upload a design file, request a quotation, order samples, or communicate with us regarding our products and services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
Company means JIUMU Gear, a custom teamwear, custom hats, logo apparel, and private-label product supplier based in Guangdong, China.
Website means jiumugear.com and all pages, forms, and services available through the Website.
Personal Information or Personal Data means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.
Business Information means information relating to a company, organization, sports team, school, club, distributor, retailer, promotional buyer, or other business customer.
Service Provider means a third party that processes information or provides services on our behalf, such as website hosting, analytics, email, file storage, logistics, or communication services.
Usage Data means technical and browsing information collected automatically when you use the Website.
You means the individual visiting or using the Website, or the business or organization represented by that individual.
2. Information We Collect
We may collect information that you provide directly, information collected automatically, and information received through your communications with us.
2.1 Contact and Inquiry Information
When you submit an inquiry, request a quotation, or contact us, we may collect:
- Full name
- Business email address
- Phone or WhatsApp number
- Company or organization name
- Country or region
- Job title or business role
- Product interests
- Project details
- Order quantity
- Target market
- Budget information
- Preferred delivery date
- Any other information you choose to provide
2.2 Design and Customization Information
Because JIUMU provides OEM, ODM, custom teamwear, private-label apparel, and logo product services, you may provide us with:
- Company logos
- Team logos
- Artwork
- Design files
- Reference images
- Tech packs
- Product specifications
- Pantone colors
- Size lists
- Player names and numbers
- Sponsor logos
- Packaging requirements
- Labels, hangtags, and barcode information
- Sample and production instructions
Please make sure that you have the necessary rights and permissions before uploading or sending logos, artwork, photographs, names, trademarks, or other third-party materials to us.
2.3 Order and Transaction Information
When you request samples or place an order, we may collect:
- Product specifications
- Order quantities
- Size breakdowns
- Sample requirements
- Billing and invoicing information
- Shipping address
- Delivery contact information
- Customs and export information
- Payment status
- Order history
- Customer service communications
We generally do not store complete payment card information directly on our Website. Where online payment services are used, payment information may be processed by the relevant payment provider under its own privacy policy.
2.4 Communications
We may collect and retain communications sent through:
- Website contact forms
- Telephone
- Social media
- Video calls
- Other business communication platforms
These communications may include inquiry details, product requirements, quotation discussions, sample approvals, production instructions, quality feedback, and after-sales requests.
2.5 Usage and Device Information
When you visit the Website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Referring website
- Pages visited
- Date and time of access
- Time spent on pages
- Links or buttons clicked
- Device identifiers
- Error logs and diagnostic information
This information helps us operate, secure, analyze, and improve the Website.
3. Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve the Website.
Cookies may include:
Essential Cookies
These cookies are necessary for the Website to function properly. They may support website security, form submission, page navigation, language settings, and cookie preferences.
Functional Cookies
These cookies allow the Website to remember choices you make, such as language or form preferences.
Analytics Cookies
These cookies help us understand how visitors use the Website, which pages are most useful, and how the Website can be improved.
Marketing Cookies
Where used and permitted, these cookies may help measure advertising campaigns or provide more relevant marketing content.
You may manage cookies through our Cookie Banner, where available, or through your browser settings. Disabling certain cookies may affect some Website functions.
Non-essential cookies will be used in accordance with applicable consent requirements.
4. How We Use Your Information
We may use your information to:
- Respond to inquiries and quotation requests
- Recommend suitable products, materials, logo methods, and packaging
- Prepare digital mockups, product designs, and samples
- Evaluate whether a project can be manufactured
- Provide OEM, ODM, and private-label services
- Communicate about pricing, samples, production, shipping, and delivery
- Process and manage orders
- Arrange quality inspections and export documentation
- Provide customer service and after-sales support
- Maintain business and transaction records
- Improve our Website, products, and customer experience
- Analyze Website performance and visitor behavior
- Protect the Website against fraud, spam, misuse, and security threats
- Comply with legal, accounting, customs, taxation, and regulatory obligations
- Establish, exercise, or defend legal claims
- Send product updates or marketing communications where permitted
- Manage business reorganizations, acquisitions, or transfers
We will not use Personal Information for purposes that are materially different from those described in this Privacy Policy without providing additional notice or obtaining consent where required.
5. Legal Bases for Processing
Where the General Data Protection Regulation, UK GDPR, or similar laws apply, we may process Personal Data under one or more of the following legal bases:
Consent
We may rely on your consent for optional cookies, marketing communications, or other processing activities where consent is required.
You may withdraw your consent at any time.
Contractual Necessity
We may process information when necessary to:
- Respond to a request for a quotation
- Prepare a sample
- Process an order
- Manufacture customized products
- Arrange payment or delivery
- Perform obligations under a business agreement
Legitimate Interests
We may process information when reasonably necessary for our legitimate business interests, including:
- Responding to business inquiries
- Managing customer relationships
- Improving the Website
- Protecting our systems
- Preventing fraud
- Developing products and services
- Maintaining internal business records
We consider the possible impact on your privacy before relying on legitimate interests.
Legal Obligations
We may process and retain information when required to comply with applicable laws, customs requirements, accounting rules, taxation obligations, court orders, or lawful government requests.
6. How We Share Your Information
We do not disclose Personal Information unnecessarily. We may share information with the following categories of recipients where reasonably required.
Service Providers
We may work with providers that support:
- Website hosting
- Website maintenance
- Email services
- Cloud storage
- File transfer
- Customer relationship management
- Website analytics
- Cybersecurity
- Translation
- Payment processing
- Accounting
- Legal or professional services
These providers may only process information as needed to provide their services and are expected to protect the information appropriately.
Manufacturing and Production Partners
Where necessary for a custom product project, relevant specifications may be shared with authorized production facilities, material suppliers, printing providers, embroidery providers, packaging providers, or quality inspection partners.
We only share the information reasonably necessary to complete the project.
Logistics and Delivery Providers
We may share shipping details with:
- Freight forwarders
- Express delivery companies
- Airlines
- Shipping lines
- Warehouses
- Customs brokers
- Import or export agents
- Local delivery providers
Business Partners and Professional Advisers
We may disclose information to authorized business partners, accountants, auditors, insurance providers, legal advisers, or consultants when reasonably necessary.
Legal Authorities
We may disclose information when we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation
- Respond to a valid court, customs, regulatory, or government request
- Protect the rights, safety, or property of JIUMU, our customers, or others
- Investigate fraud, security incidents, or suspected wrongdoing
- Establish, exercise, or defend legal claims
Business Transfers
If JIUMU is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection measures.
7. International Data Transfers
JIUMU is based in China and serves customers worldwide.
If you are located outside China, information you provide may be transferred to, stored in, or processed in China or in other countries where our service providers, logistics providers, business partners, or customers operate.
Privacy and data protection laws in those countries may differ from the laws in your country.
Where required by applicable law, we will use reasonable safeguards for international data transfers, such as contractual protections, data minimization, access restrictions, or other legally recognized transfer mechanisms.
8. Retention of Information
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The length of our business relationship
- The status of an inquiry or quotation
- Sample and production requirements
- Warranty or after-sales obligations
- Repeat-order requirements
- Accounting and taxation obligations
- Customs and export documentation requirements
- Legal limitation periods
- Dispute resolution requirements
- Security and fraud prevention needs
Inquiry information that does not result in an order may be retained for a reasonable period to respond to follow-up requests and maintain business records.
Order, invoice, shipping, and transaction records may be retained for longer periods where required by law or legitimate business needs.
When information is no longer required, we may delete, anonymize, or securely archive it.
9. Security of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures may include restricted access, account controls, secure hosting, malware protection, backups, staff confidentiality requirements, and secure communication or storage methods where appropriate.
However, no method of transmission over the Internet or electronic storage system is completely secure. We cannot guarantee absolute security.
You should avoid sending highly sensitive personal information, passwords, or complete payment card information through ordinary email, contact forms, or WhatsApp.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request information about how we process your Personal Data
- Request access to Personal Data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing activities
- Request a portable copy of certain information
- Withdraw consent
- Opt out of certain marketing communications
- Lodge a complaint with an applicable data protection authority
These rights may be subject to legal limitations or exceptions.
To protect your information, we may need to verify your identity before completing a privacy request.
You may submit a privacy request by emailing:
Please include “Privacy Request” in the subject line and clearly describe your request.
11. Marketing Communications
Where permitted, we may contact existing customers or people who have submitted business inquiries regarding:
- Custom product solutions
- New materials or decoration methods
- Product updates
- Trade events
- Business offers
- Related services
You may opt out of marketing emails by using an unsubscribe option, where available, or by contacting us.
Even after you opt out of marketing communications, we may continue to send necessary transactional or service-related communications concerning quotations, samples, active orders, shipping, payments, security, or legal matters.
12. California Privacy Information
Where the California Consumer Privacy Act and related California privacy laws apply, California residents may have rights concerning the collection, use, disclosure, correction, and deletion of their Personal Information.
JIUMU does not sell Personal Information for monetary consideration.
If our use of certain advertising or analytics technologies is considered “sharing” under applicable California law, eligible users may request to opt out through available cookie controls or by contacting us.
We will not unlawfully discriminate against you because you exercised an applicable privacy right.
Authorized agents may submit requests on behalf of eligible individuals where permitted by law. We may request documentation confirming the agent’s authority and may separately verify the identity of the individual concerned.
13. European Economic Area and United Kingdom Users
Individuals located in the European Economic Area or United Kingdom may have additional rights under applicable data protection laws, including rights of:
- Access
- Rectification
- Erasure
- Restriction
- Data portability
- Objection
- Withdrawal of consent
You may also have the right to lodge a complaint with the data protection authority in the country where you live or work.
Where we process Personal Data based on legitimate interests, you may object to that processing based on your particular situation.
Where we process Personal Data for direct marketing, you may object to that processing at any time.
14. Children’s Privacy
The Website and our B2B manufacturing services are not directed to children under the age of 16.
We do not knowingly collect Personal Information directly from children under 16. If you believe that a child has provided Personal Information to us without appropriate parental or guardian authorization, please contact us so that we can review and delete the information where required.
Team managers, schools, clubs, or customers providing player names, sizes, or numbers are responsible for ensuring that they have an appropriate legal basis or authorization to provide that information.
15. Uploaded Logos, Designs, and Third-Party Information
When you upload or send a logo, photograph, player list, sponsor logo, trademark, artwork, reference image, or other material, you confirm that:
- You are authorized to provide the material
- Our use of the material for quotation, sampling, manufacturing, and order fulfillment is permitted
- The material does not unlawfully infringe another person’s privacy, copyright, trademark, or other rights
- You have obtained any necessary permissions for Personal Information included in the material
We use submitted design materials primarily to evaluate, develop, sample, manufacture, inspect, package, and deliver your custom products.
16. Third-Party Websites and Services
The Website may contain links to social media platforms, communication platforms, payment providers, logistics providers, or other third-party websites.
We do not control the privacy practices, security, or content of third-party services. Your use of those services is governed by their own terms and privacy policies.
We encourage you to review the privacy policy of each third-party service you use.
17. Automated Decision-Making
We do not currently use Personal Information to make decisions that produce legal or similarly significant effects based solely on automated processing.
We may use automated tools for spam filtering, Website security, analytics, or inquiry organization, but final business and production decisions are generally made with human involvement.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our Website
- New products or services
- Changes in business practices
- New technologies
- Legal or regulatory requirements
When we update this Privacy Policy, we will post the revised version on this page and change the “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your Personal Information, please contact us:
JIUMU Gear
Email: zhengdong@jiumugear.com
Phone / WhatsApp: +86 18507502899
Address: Shihu Industrial Zone, Yayao Town, Heshan County, Jiangmen City, Guangdong Province, China
Website: jiumugear.com
