Terms and Conditions

Last Updated: July 22, 2026

Please read these Terms and Conditions carefully before using the JIUMU Gear website, submitting an inquiry, requesting a quotation, uploading a design, ordering a sample, or placing an order with us.

These Terms and Conditions govern your access to and use of jiumugear.com, referred to below as the “Website,” and the related services provided by JIUMU Gear.

By accessing or using the Website, submitting information to us, or communicating with us regarding a potential order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use the Website.

1. Interpretation and Definitions

For the purposes of these Terms and Conditions:

Company, JIUMU, JIUMU Gear, we, us, or our means JIUMU Gear, a supplier of custom hats, team uniforms, logo apparel, sportswear, accessories, OEM products, ODM products, and private-label merchandise based in Guangdong Province, China.

Website means jiumugear.com and all pages, forms, content, and services available through it.

Customer, you, or your means the individual, company, sports team, school, club, distributor, retailer, promotional buyer, brand, or other legal entity accessing the Website or communicating with us.

Products means custom hats, caps, jerseys, uniforms, pants, socks, jackets, hoodies, bags, apparel, accessories, packaging, labels, samples, and other products supplied by us.

Custom Products means Products manufactured, printed, embroidered, decorated, labeled, packaged, sized, colored, or otherwise produced according to a Customer’s specifications.

Quotation means a written price proposal issued by us.

Proforma Invoice or PI means the commercial document describing the confirmed Products, pricing, quantity, payment terms, delivery terms, and other order details.

Order means a purchase confirmed through an accepted quotation, signed agreement, Proforma Invoice, deposit payment, purchase order accepted by us, or other written confirmation.

Design Materials means logos, trademarks, artwork, photographs, player names, team names, numbers, sponsor information, tech packs, Pantone references, labels, packaging designs, and other materials submitted by a Customer.

Services means the Website and any quotation, design support, mockup preparation, sampling, manufacturing, quality inspection, packaging, export, or customer support services provided by us.

2. Scope of These Terms

These Terms apply to:

• Visitors using the Website
• Customers submitting inquiries or quotation requests
• Customers uploading logos or design files
• Customers ordering mockups or samples
• Customers purchasing Custom Products
• Businesses communicating with us through email, telephone, WhatsApp, social media, or other channels

Specific Orders may also be governed by:

• A signed sales contract
• A Proforma Invoice
• An accepted quotation
• An accepted purchase order
• Product specifications
• Approved artwork
• Approved samples
• Written shipping terms
• Written payment terms

If there is a conflict between these documents, the following order of priority will generally apply unless otherwise agreed in writing:

1. Signed sales contract
2. Proforma Invoice
3. Accepted purchase order or quotation
4. Approved product specifications and artwork
5. These Terms and Conditions

3. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

If you access the Website or communicate with us on behalf of a company, team, school, club, organization, or other legal entity, you confirm that you have authority to act on behalf of that entity.

Our Services are primarily intended for business customers, organizations, teams, brands, distributors, promotional buyers, retailers, schools, and clubs.

4. Website Information

We aim to keep the information on the Website accurate and current. However, Website content is provided for general information only.

Product descriptions, photographs, colors, measurements, specifications, packaging examples, production times, prices, and availability may change without notice.

Images shown on the Website may include:

• Product samples
• Digital mockups
• Renderings
• Previous production examples
• Styled or illustrative images
• Products with optional custom features

Website content does not constitute a binding sales offer. A binding Order is created only after the relevant commercial and technical details have been confirmed in writing.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. Inquiries and Quotations

Customers may request quotations through the Website, email, WhatsApp, telephone, or other approved communication channels.

To prepare an accurate quotation, we may request information including:

• Product type
• Quantity
• Size breakdown
• Materials
• Colors
• Logo method
• Packaging
• Labels and hangtags
• Shipping destination
• Required delivery date
• Design files
• Reference images
• Target market
• Quality requirements

A quotation is based on the information available when it is issued.

Unless otherwise stated, quotations may be revised if:

• Product specifications change
• Quantities change
• Raw material costs change
• Exchange rates change materially
• Packaging requirements change
• Shipping costs change
• Taxes, duties, tariffs, or regulatory charges change
• The quotation contains an obvious error
• The quotation validity period has expired

Quotations are valid only for the period stated in the quotation. If no period is stated, the quotation should be reconfirmed before payment.

6. Order Confirmation

An inquiry or quotation request does not obligate either party to proceed with an Order.

An Order is considered confirmed when one or more of the following occurs:

• The Customer signs a sales agreement
• The Customer accepts a Proforma Invoice
• We accept the Customer’s purchase order
• The Customer pays the required deposit or full payment
• Both parties otherwise confirm the Order in writing

Production will not normally begin until we have received:

• The required payment
• Confirmed specifications
• Approved artwork or mockup
• Approved sample, where applicable
• Final size and quantity information
• Final packaging and shipping instructions

The Customer is responsible for checking all details before approving the Order.

7. Minimum Order Quantities

Minimum order quantities may vary depending on:

• Product category
• Material
• Color
• Logo method
• Size range
• Packaging
• Production process
• Customization level

Any minimum order quantity displayed on the Website is a general reference and may not apply to every design or Product.

The applicable minimum order quantity will be confirmed in the quotation or Proforma Invoice.

8. Artwork, Logos, and Customer Materials

Customers may submit Design Materials for quotation, mockup creation, sampling, and production.

By submitting Design Materials, you represent and warrant that:

• You own the materials or have permission to use them
• You have the authority to authorize us to reproduce them
• Their use does not infringe another party’s copyright, trademark, privacy, publicity, or other rights
• They do not contain unlawful, deceptive, defamatory, abusive, or prohibited content
• Any names, photographs, or personal information included have been collected and supplied lawfully

You grant us a limited right to use the Design Materials solely as reasonably necessary to:

• Prepare quotations
• Create digital mockups
• Produce samples
• Manufacture Products
• Conduct quality inspections
• Prepare packaging
• Complete delivery
• Maintain necessary production records

We may refuse to reproduce any design that appears unlawful, infringing, offensive, misleading, unsafe, or inconsistent with our policies.

The Customer is responsible for claims arising from Design Materials supplied by the Customer.

9. Intellectual Property

The Website and its original content, including text, graphics, layouts, product descriptions, icons, photographs, videos, logos, page designs, and downloadable materials, are owned by or licensed to JIUMU Gear.

Website content may not be copied, reproduced, republished, distributed, modified, displayed, sold, or commercially exploited without our prior written permission.

The Customer normally retains ownership of its original logos, trademarks, and artwork.

Unless otherwise agreed in writing, we retain ownership of:

• Our manufacturing knowledge
• Production methods
• Technical processes
• Standard patterns
• Standard templates
• Standard product structures
• Standard size charts
• Standard packaging structures
• Pre-existing designs
• Factory-developed improvements
• General technical solutions

Customer-specific ownership arrangements for newly developed artwork, molds, patterns, or product designs must be agreed upon in writing.

Payment of development fees does not automatically transfer intellectual property ownership unless the transfer is expressly stated in writing.

10. Digital Mockups and Artwork Approval

Digital mockups are provided to illustrate the intended design and may not perfectly represent the final physical Product.

Differences may occur because of:

• Screen settings
• Lighting
• Fabric texture
• Embroidery construction
• Printing method
• Material absorption
• Product shape
• Production limitations

Before production, the Customer must carefully review:

• Logo spelling
• Team names
• Player names
• Player numbers
• Sponsor logos
• Logo position
• Logo size
• Colors
• Product style
• Size information
• Packaging details

Once artwork or a mockup has been approved, the Customer is responsible for errors that were visible in the approved version.

Changes requested after approval may result in additional charges and production delays.

11. Samples

Samples may be recommended or required for Custom Products.

Sample charges may include:

• Product costs
• Artwork setup
• Embroidery digitizing
• Printing setup
• Mold development
• Pattern development
• Packaging development
• Shipping charges

Unless otherwise stated in writing, sample charges and courier charges are non-refundable once sample development has begun.

A production sample is intended to establish the general standard for bulk production. Minor differences may occur between the approved sample and bulk Products because of normal production variation.

If the Customer chooses to proceed directly to bulk production without approving a physical sample, the Customer accepts the additional risk associated with producing from digital artwork, specifications, reference images, or previous samples.

12. Product Specifications and Production Tolerances

Custom Products are manufactured in production batches and may have reasonable variations.

Normal variations may include:

• Minor color differences
• Fabric shade differences
• Slight embroidery differences
• Minor print positioning differences
• Small measurement variations
• Small weight variations
• Minor stitching differences
• Minor packaging differences
• Small variations between production batches

Colors shown on digital screens are not guaranteed to match physical Products exactly.

Pantone references, fabric swatches, embroidery thread cards, printed samples, or physical samples should be used where precise color matching is important.

Textile and apparel measurements may vary within commercially reasonable manufacturing tolerances. Exact tolerances may be stated in the product specification or agreed upon in writing.

Reasonable production variations that do not materially affect the normal use or overall appearance of the Products will not normally be considered defects.

13. Quantity Variations

For some Custom Products, actual production quantities may vary slightly from the ordered quantity because of manufacturing processes, quality inspection, material usage, or production loss.

Any permitted overproduction or underproduction percentage should be stated in the quotation, Proforma Invoice, purchase agreement, or product specification.

Where no percentage is stated, both parties should address any material quantity difference reasonably and in good faith.

Invoices may be adjusted according to the final approved or shipped quantity where agreed.

14. Pricing

Prices may be quoted in United States dollars or another agreed currency.

Unless expressly included, prices may exclude:

• Shipping
• Freight insurance
• Import duties
• Customs clearance charges
• Destination taxes
• Value-added tax
• Sales tax
• Bank fees
• Payment processing fees
• Inspection fees
• Storage fees
• Special certification costs
• Additional testing costs
• Destination delivery charges

The Customer is responsible for reviewing what is included in the quoted price.

Obvious typographical, mathematical, or pricing errors do not bind us.

15. Payment Terms

Payment terms will be stated in the quotation, Proforma Invoice, or sales agreement.

Depending on the Order, payment may include:

• Full payment before production
• A deposit before production and balance before shipment
• Sample payment before sample development
• Other payment arrangements confirmed in writing

The Customer is responsible for bank charges and intermediary bank fees unless otherwise agreed.

Production and shipment may be delayed if payment is not received on time.

We may suspend work, withhold shipment, or cancel an Order if required payment is overdue.

Ownership of Products does not transfer until all amounts due have been paid, to the extent permitted by applicable law.

16. Taxes, Duties, and Customs Charges

Unless otherwise agreed in writing, the Customer is responsible for:

• Import duties
• Customs charges
• Destination taxes
• Local sales taxes
• Value-added tax
• Brokerage fees
• Customs inspections
• Import permits
• Local compliance costs

The Customer is responsible for confirming import requirements in the destination country.

We may provide reasonable export documentation, but we do not guarantee that Products will satisfy every local legal, labeling, testing, certification, or import requirement unless those requirements were disclosed and accepted in writing before production.

17. Production Lead Times

Production times shown on the Website or discussed during an inquiry are estimates.

The confirmed lead time normally begins only after we have received:

• Required payment
• Approved artwork
• Approved sample, where applicable
• Complete specifications
• Final size breakdown
• Packaging information
• All necessary Customer approvals

Lead times may be affected by:

• Design changes
• Late approvals
• Material availability
• Custom fabric production
• Testing or certification
• Peak production seasons
• Public holidays
• Equipment maintenance
• Quality issues
• Shipping conditions
• Events beyond our reasonable control

Unless expressly guaranteed in a signed agreement, production and delivery dates are estimates rather than strict deadlines.

18. Customer Changes

Any request to change an Order must be submitted in writing.

Changes may affect:

• Price
• Minimum order quantity
• Sample charges
• Material availability
• Production schedule
• Delivery date
• Packaging
• Shipping costs

We are not required to accept changes after materials have been purchased, artwork has been approved, samples have been produced, or bulk production has begun.

Approved changes may require additional payment before work continues.

19. Cancellation

Custom Products are manufactured specifically for the Customer and may not be suitable for resale.

Cancellation terms will be governed by the relevant quotation, Proforma Invoice, sales agreement, or written confirmation.

If an Order is cancelled after work has begun, the Customer may be responsible for costs already incurred, including:

• Artwork and design work
• Sample development
• Material purchases
• Custom-dyed materials
• Molds and tooling
• Labor
• Packaging
• Completed Products
• Work in progress
• Bank charges
• Third-party charges

Deposits may be non-refundable to the extent they are required to cover costs and commitments already incurred.

We will communicate any cancellation charges reasonably and in good faith.

20. Shipping and Delivery

Shipping terms will be confirmed in the quotation, Proforma Invoice, or sales agreement.

Depending on the Order, delivery may be arranged by:

• Express courier
• Air freight
• Sea freight
• Rail freight
• Truck transport
• A Customer-appointed freight forwarder

International commercial terms such as EXW, FOB, CIF, DAP, or DDP apply only when expressly stated and should be interpreted under the version of Incoterms specified in the relevant commercial document.

Estimated transit times are not guaranteed.

We are not responsible for delays caused by:

• Carriers
• Airlines
• Shipping lines
• Customs authorities
• Port congestion
• Weather
• Security inspections
• Documentation reviews
• Import restrictions
• Strikes
• Destination delivery providers
• Other circumstances outside our reasonable control

The Customer must provide accurate shipping information.

Additional costs caused by incorrect addresses, incomplete instructions, failed delivery, refusal of delivery, or delayed customs clearance may be charged to the Customer.

21. Risk of Loss and Title

Risk of loss or damage transfers according to the agreed shipping term.

Where no shipping term is stated, risk will generally transfer when Products are delivered to the first carrier or collected by the Customer or the Customer’s appointed freight forwarder, subject to applicable law.

Legal title may remain with us until full payment has been received.

22. Inspection and Acceptance

The Customer should inspect Products promptly after receipt.

Inspection should include:

• Quantity
• Product style
• Sizes
• Colors
• Logo application
• Visible damage
• Packaging
• Obvious manufacturing defects

Any claim should include reasonable supporting evidence, such as:

• Order number
• Product name
• Quantity affected
• Clear photographs
• Videos
• Carton labels
• Packaging photographs
• Description of the issue

Claims should be submitted within the claim period stated in the sales documents. If no period is stated, the Customer should notify us within a reasonable period after delivery.

The Customer should not use, resell, alter, wash, decorate, distribute, or dispose of disputed Products before allowing us a reasonable opportunity to investigate.

Failure to notify us within a reasonable period may affect our ability to investigate or provide a remedy.

23. Defective Products and Remedies

If Products are confirmed to have a material manufacturing defect or materially fail to comply with approved specifications, we may provide an appropriate remedy.

Depending on the circumstances, the remedy may include:

• Repair
• Rework
• Replacement
• Partial replacement
• Credit
• Partial refund
• Another mutually agreed solution

The appropriate remedy will depend on:

• Nature of the defect
• Quantity affected
• Product value
• Whether the Products remain usable
• Shipping costs
• Production feasibility
• Evidence provided
• Applicable sales agreement

We are not responsible for problems caused by:

• Customer-supplied errors
• Incorrect approved artwork
• Incorrect size lists
• Incorrect names or numbers
• Improper storage
• Improper washing
• Misuse
• Normal wear
• Unauthorized alteration
• Damage after risk has transferred
• Incorrect customs handling
• Customer-appointed shipping providers
• Failure to follow care instructions

24. Returns

Because most JIUMU Gear Products are customized, made-to-order Products generally cannot be returned merely because the Customer changes its mind, ordered incorrect quantities, supplied incorrect information, or no longer requires the Products.

No Products may be returned without our prior written authorization.

Unauthorized returns may be refused.

Any approved return must follow the instructions we provide regarding packaging, shipping method, documentation, and destination.

Mandatory consumer rights that cannot legally be excluded remain unaffected.

25. Product Care and Use

Customers are responsible for reviewing and following appropriate care, storage, washing, drying, handling, and use instructions.

Product performance and appearance may be affected by:

• Washing temperature
• Detergents
• Bleach
• Drying method
• Ironing
• Abrasion
• Sunlight
• Moisture
• Storage conditions
• Repeated athletic or commercial use

We are not responsible for damage caused by care or use that is inconsistent with supplied instructions or normal product use.

26. Compliance and Product Requirements

Customers must inform us before quotation and production of any mandatory destination-market requirements, including:

• Fiber labeling
• Country-of-origin marking
• Children’s product rules
• Flammability requirements
• Chemical restrictions
• Packaging laws
• Recycling requirements
• Testing requirements
• Certification requirements
• Warning labels
• Import registration
• Trademark licensing requirements

We will only be responsible for meeting specific requirements that we have expressly accepted in writing.

The Customer remains responsible for confirming that the Products are lawful and suitable for sale, distribution, promotion, or use in the destination market.

27. Prohibited Uses

You may not use the Website or Services to:

• Violate any applicable law
• Infringe intellectual property rights
• Submit false or misleading information
• Upload malicious software
• Interfere with Website security
• Attempt unauthorized access
• Collect information about other users
• Send spam
• Impersonate another person or company
• Request unlawful, hateful, deceptive, or infringing Products
• Use our content without authorization
• Engage in fraud, sanctions evasion, or prohibited transactions

We may refuse service, remove content, suspend communication, or cancel an Order where we reasonably believe these Terms have been violated.

28. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment providers, logistics providers, or other services.

We do not own or control those third-party services and are not responsible for:

• Their content
• Their availability
• Their security
• Their privacy practices
• Their terms
• Their products
• Losses arising from their use

Customers should review the terms and privacy policies of third-party services before using them.

29. Privacy

Your use of the Website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect Personal Information submitted through the Website and related communications.

30. Website Availability

We may change, suspend, restrict, or discontinue any part of the Website without notice.

We do not guarantee that:

• The Website will always be available
• The Website will operate without interruption
• All errors will be corrected
• Website content will always be current
• The Website will be free from harmful components
• The Website will meet every user’s requirements

Users are responsible for maintaining suitable devices, software, security controls, and Internet access.

31. Disclaimer of Warranties

To the fullest extent permitted by law, the Website is provided on an “as is” and “as available” basis.

We disclaim warranties concerning the Website, including implied warranties of:

• Merchantability
• Fitness for a particular purpose
• Title
• Non-infringement
• Accuracy
• Availability
• Compatibility

Product warranties, if any, will be limited to those expressly stated in the relevant quotation, Proforma Invoice, sales agreement, product specification, or written warranty.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

32. Limitation of Liability

To the fullest extent permitted by applicable law, JIUMU Gear and its suppliers, service providers, employees, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses, including:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of opportunity
• Loss of goodwill
• Loss of anticipated savings
• Loss of data
• Business interruption
• Third-party claims

Our total liability relating to a specific Order will not exceed the amount actually paid to us for the affected Products giving rise to the claim, unless a higher liability cannot legally be excluded.

These limitations do not apply where liability cannot be excluded or limited under applicable law.

33. Indemnification

To the extent permitted by law, the Customer agrees to indemnify and hold JIUMU Gear harmless from third-party claims, losses, costs, or expenses arising from:

• Customer-supplied Design Materials
• Trademark or copyright infringement caused by Customer materials
• Unlawful or unauthorized use of Products
• Incorrect information supplied by the Customer
• Customer violation of applicable law
• Customer breach of these Terms
• Resale or distribution claims caused by Customer representations not authorized by us

This provision does not apply to the extent a claim was directly caused by our proven breach or unlawful conduct.

34. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Epidemics
• Public health emergencies
• War
• Terrorism
• Civil unrest
• Government restrictions
• Changes in law
• Export or import restrictions
• Sanctions
• Power failures
• Cyberattacks
• Labor disputes
• Material shortages
• Transportation disruption
• Port closures
• Carrier delays
• Equipment failure
• Supplier interruption

We will make reasonable efforts to notify the Customer and reduce the impact of such events.

Affected deadlines will be extended for a reasonable period. If performance becomes commercially impracticable for an extended period, either party may seek a reasonable written solution.

35. Export Controls and Sanctions

Customers must comply with applicable trade, export control, import, and sanctions laws.

You represent that you are not knowingly using our Services for a prohibited transaction or on behalf of a restricted person or entity.

We may refuse, suspend, or cancel a transaction where we reasonably believe that proceeding could violate applicable trade restrictions or expose us to legal risk.

36. Termination or Suspension

We may suspend or terminate access to the Website or Services if:

• These Terms are breached
• Payment is overdue
• Fraud is suspected
• Intellectual property infringement is suspected
• Unlawful conduct is suspected
• Continuing the relationship creates legal, safety, financial, or reputational risk

Termination does not affect rights or obligations that arose before termination, including outstanding payment obligations, confidentiality duties, intellectual property rights, and liability provisions.

37. Governing Law

Unless otherwise stated in a signed sales agreement, these Terms and your use of the Website are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Mandatory legal protections that cannot lawfully be excluded remain unaffected.

38. Dispute Resolution

If a concern or dispute arises, both parties agree to first attempt to resolve it through good-faith negotiation.

The Customer should provide:

• Relevant Order information
• Description of the issue
• Supporting documents
• Photographs or videos where applicable
• Requested resolution

If the dispute cannot be resolved informally, it may be submitted to a competent court in Jiangmen City, Guangdong Province, China, unless another dispute resolution procedure has been agreed in writing.

39. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

40. Waiver

Failure to exercise a right or enforce a provision does not waive that right or provision.

A waiver is effective only when confirmed in writing and applies only to the specific matter for which it is given.

41. Assignment

The Customer may not transfer or assign its rights or obligations under an Order without our prior written consent.

We may assign our rights or obligations as part of a merger, restructuring, business transfer, or transfer to an affiliated entity, subject to applicable law.

42. Entire Agreement

These Terms, together with applicable quotations, Proforma Invoices, accepted purchase orders, approved specifications, approved artwork, samples, shipping terms, and signed agreements, form the agreement between the parties concerning the relevant Website use or Order.

They replace prior discussions concerning the same subject, except where prior terms are expressly preserved in writing.

43. Translation

These Terms may be translated into other languages for convenience.

If there is any inconsistency between a translation and the English version, the English version will prevail, except where applicable law requires otherwise.

44. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our Website
• Products
• Services
• Business practices
• Technology
• Legal requirements
• Regulatory requirements

The revised Terms will be posted on this page with a new “Last Updated” date.

Continued use of the Website after revised Terms become effective constitutes acceptance of the updated Terms.

Changes will not normally alter a confirmed Order retroactively unless required by law or agreed by both parties.

45. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

JIUMU Gear

Email: zhengdong@jiumugear.com

Phone / WhatsApp: +86 18507502899

Address: Shihu Industrial Zone, Yayao Town, Heshan County, Jiangmen City, Guangdong Province, China

Website: jiumugear.com