Frequently Asked Questions (FAQ)

Our standard MOQ is 50 pieces per design for custom hats and apparel, including caps, jerseys, hoodies, jackets, pants and socks. Team packages are more flexible: a complete team uniform set, for example cap plus jersey plus pants, or a team gear and bag set, can start at just 20 pieces. If you are testing a new design we can often arrange a small trial run, so contact us with your project details and we will confirm the best MOQ for you.

Sampling takes about 5 to 7 business days for hats and 7 to 10 business days for apparel and bags. The clock starts once we receive your approved artwork, decoration details and sample payment. Complex projects such as 3D puff embroidery, multi-panel construction or custom packaging may need a few extra days, and we always confirm the exact sampling schedule before we begin.

Bulk production usually takes 14 to 21 business days after you approve the pre-production sample and your deposit clears. Repeat orders with an already approved sample often move faster. Peak season from August to November can add a few days, so please share your in-hands date and we will build a production calendar that protects it.

Express courier takes 3 to 7 days door to door and is ideal for samples and urgent orders. Air freight takes 7 to 12 days and suits mid-size orders. Sea freight takes 20 to 35 days and is the most economical option for large volume. We can also ship to your own freight forwarder if you prefer to control the routing.

We offer 3D puff embroidery, flat embroidery, and a full range of patches including woven, PVC and leather, as well as sublimation, tackle twill, screen print and heat transfer. Our team recommends the best technique for your artwork, fabric and target budget.

Yes. Send us your Pantone (PMS) numbers for thread, fabric, patches and trims and we will match them as closely as possible with production-standard tolerances. Every order includes a free digital mockup, and once the sample is made you receive a physical sample for final color and placement approval before bulk production begins.

Vector files such as AI, EPS, PDF or SVG are ideal. High-resolution PNG or PSD at 300 DPI also works for embroidery and sublimation. If you only have a low-resolution logo or a photo, our in-house design team can redraw it and send a free mockup for your approval.

Yes. Send your roster in any format, such as Excel, PDF or a screenshot, and we will build a production sheet that maps every player name and number to the correct size and style. Individual names and numbers do not raise the MOQ and are applied during decoration, so your entire team receives personalized gear in one shipment.

Quality control runs through four checkpoints: pre-production sample approval, in-line inspection during production, 100 percent final inspection before packing, and an AQL 2.5 pre-shipment inspection. We document each stage with photos and videos, and third-party inspection by SGS, BV or your own QC agent is welcome before goods leave our factory.

Yes. We offer woven and printed neck labels, custom size tags, hangtags with your branding, barcodes and UPC codes, custom polybags, mailer bags and printed boxes. Private labeling lets you sell our products under your own brand, and we can pack orders for retail or for direct-to-consumer fulfillment.

For OEM we manufacture exactly to your design and specifications. For ODM our design team develops concepts, tech packs and samples for you. The typical flow is inquiry, quotation, design and tech pack, sampling, sample approval, bulk production, quality inspection, shipping and after-sales support. We sign an NDA on request to protect your designs.

Our standard terms are 50 percent deposit to start production and the remaining 50 percent balance before shipment. We accept bank transfer (T/T), PayPal, Wise and major credit cards through a secure gateway. For long-term partners we can discuss more flexible terms after the first few orders.

Yes. We can quote DDP (delivery duty paid) door to door so that duties and clearance are handled for you, DDU, or FOB if you have your own forwarder. Our logistics team advises the most cost-effective Incoterm for your country and order size.

Yes. Every quote includes a free digital mockup, and our in-house designers can refine layouts, resize logos, suggest colorways and prepare a full tech pack at no charge. Revisions are unlimited before sampling starts so you only approve what you love.

Every order is covered by our quality guarantee. If any item does not match the approved sample or specification, contact us within 30 days of delivery with photos and we will repair or replace the affected pieces at our cost. A dedicated account manager stays with you from the first quote to reorders, so you always have one point of contact.